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Equipment finance is one of the most complex commercial
finance operations. Most front office operations handle small ticket
and mid ticket deals, vendor programs and direct sales, low touch and
high touch relationships, standardized and dynamic processes. While
customers expect instant turnarounds at the lowest rate, your team
must deal with one-off decisions regarding credit evaluations,
pricing, payment structures, asset residuals, payoff terms and
much more.
Effectively handling these special requirements creates loyal
customers, but slows down your front office processing. Faced with
narrowing margins and increased competition, you must maintain a
high level of customer service, but can't afford labor-intensive
processes. That's where CapitalStream can make the difference between
success and failure by fully automating your entire front office
operation - while still letting you handle your exceptions.
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FinanceCenter automates the workflow process
to streamline lease and loan origination and respond rapidly
to customers, vendors and partners. FinanceCenter is flexible
and configurable to map to your unique processes and handle
the all-too-frequent one-off processes.
Utilizing a common platform and an integrated data repository,
FinanceCenter eliminates redundant data entry, routing the
right information instantly to each member of your front
office team. Integrated pricing tools, instant credit bureau
pulls, automated scoring and decisioning, vendor program
support and full integration with your servicing system
transforms inefficient paper-based processes into an automated
and integrated front office operation, giving you the
responsiveness and agility to multiply throughput by winning
and processing more business.
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As applications come in from your direct sales
force, the Web, vendors, dealers, brokers and other channels,
FinanceCenter automates the origination workflow to capture
the information needed and respond quickly. Your partners
and customers can collaborate easily with your front office
team, with instant access to lease, loan, program, asset
and other information and Web-based retrieval of all
documents.
Pricing, payment structures, credit decisions and
documentation can be generated instantly, with built-in
rules-based referrals to manual review and override when
needed. FinanceCenter transforms paper-based operations
requiring intensive manual attention and multiple handoffs
into a streamlined workflow, with full management visibility
and oversight.
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For small ticket transactions, FinanceCenter
can automatically credit score and decision routine
transactions. Credit data is automatically pulled from
industry-standard consumer and business bureaus including
Experian, TransUnion, Equifax and D&B along with Fair
Isaac’s LiquidCredit®. Credit policies can be defined for
each program, vendor or customer with automated approvals
or declines based on specific scoring rules and decision
strategies. Mid ticket deals along with small ticket deals
that do not meet auto-decision criteria can be auto-escalated
to the appropriate credit analyst, with full visibility of
policy exceptions. All decisions and overrides along with
the associated rationale are tracked for subsequent retrieval
and review.
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Pricing for leases or loans can be negotiated
and calculated directly over the Web. Even complex vendor
programs including variable payments, reduced rate periods,
participation, subsidies, target margins with tax based
yield calculations can be automated and still support
flexible negotiation. And FinanceCenter integrates directly
with SuperTRUMP, the industry leading lease pricing engine.
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Paper-based processes are eliminated as your
team enjoys full online access to lease documents, portfolio
information, credit and exposure data. Customer-facing personnel
work with instant access to product and customer information,
empowering them to identify specific needs and pursue
opportunities for enhanced service, up selling and cross
selling. The result? Enhanced productivity, easier
collaboration and greater visibility across all
relationships, programs and operating units.
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With FinanceCenter, your front office team
can review and update information and documents
electronically over the Web. Integrated pricing, credit,
documentation and analysis along with seamless interfaces
with back office servicing systems, including IDS InfoLease,
mean productivity is
multiplied through the elimination of redundant data entry
and time-consuming pursuits of information. The bottom line:
your front office spends less time re-entering and looking
for data and more time developing new business.
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Every relationship, every program and every
deal is a little bit different. There is no single, static
way of financing equipment. FinanceCenter's flexible
processing logic allows you to accommodate and automate
the exceptions in order to process more of your business
automatically. And for those things that cannot be automated,
configurable business rules flag the exceptions and route
them to the right person on the right team, according to
type of exception, source, product, transaction size,
asset type, credit score and any other criteria.
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FinanceCenter's powerful document generation
and distribution tools are specifically designed to handle
unique equipment finance requirements including master lease
agreements, equipment schedules, certificates of acceptance,
etc. Instant browser-based delivery means customers have their
completed documents before they leave the office, dealership or
Web - increasing the likelihood of winning the business. All
information flows from application to documentation with no
re-entry of data. Online access to signed documents as well
as version-tracking put an end to resource-wasting paper
shuffling and version-management issues.
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