CapitalStream | Professional Services

HCL’s client services team has years of experience in lending, leasing and enterprise systems deployment and provides implementation, integration, consulting, training and all the services needed to get customers up and running on the CapitalStream solution suite.

HCL offers the right combination of product, industry, technical and project management expertise to ensure rapid and successful roll-out of CapitalStream. HCL works jointly with customers to transfer technical and product knowledge, enabling users to effectively operate and support CapitalStream systems internally.

HCL’s proven CapitalStream implementation methodology provides a roadmap for a successful project and a framework for screen design, interface design, workflow set-up, business rule definitions, conversion routines, test plans, user procedure development, training and more.

Our specialized technical and integration services team can quickly integrate your CapitalStream solution with all your front- and back-office systems, workflow processes and third-party data sources. Learn more...

In addition to implementing CapitalStream, HCL also provides a wide variety of services in technology and operations to improve the overall effectiveness of lending and leasing operations. HCL has established Centers of Excellence (CoE) in all leading technologies and products for lending. These include:

	Business Process Management (BPM) Define and improve lending processes, especially those to be automated with the CapitalStream solution.
	Enterprise Application Integration (EAI) Automate and manage integrations with numerous lending systems leveraging best of breed middleware technologies.
	Application Development & Maintenance (ADM) Build, enhance and support the legacy systems that are all too prevalent in lending.
	Enterprise Content Management (ECM) Implement or enhance imaging and content management systems bank wide and integrate with the CapitalStream platform.
	Customer Relationship Management (CRM) Improve the bank’s overall CRM systems and processes, and link them together with lending processes and systems.
	Business Intelligence (BI) Leverage the extensive lending information available in CapitalStream and other lending systems to provide flexible analysis and reporting and enables more informed business decisions.
	Service Oriented Architecture (SOA) Define the SOA processes in lending and across the bank while also leveraging CapitalStream web services.
	Business Process Outsourcing (BPO) Lower operational costs and improves Service Level Agreements (SLAs) using offshore and onshore outsourced operations for document preparation, loan servicing, collateral/insurance monitoring and credit administration.
	Remote Infrastructure Management (RIM) Efficiently operate and maintain the hardware, systems and network infrastructure for various lending and banking systems.

The above are just highlights of the technology services HCL can offer commercial banks and other financial institutions. For additional information see www.hcltech.com.

HCL CapitalStream Lending Group offers ongoing customer support over the Web and on the phone to answer questions and resolve issues quickly, and ensure that your operations run smoothly and continuously. Learn more or contact a support representative...