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Featured customer success stories:
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"The CapitalStream solution will shorten current processing time significantly increasing efficiencies within Business Link and the branch. Their technology will enable real-time responses and consistent processes, resulting in better customer service. As Bank of the West grows, new branches can be added into the system, which is easily scaled yet centrally managed to reduce cost and redundant training." Frank Bonetto, senior evp, regional banking, Bank of the West
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Case Study - “Harnessing the Benefits of Automation and Integration in Small Business Lending” Profile of National Bank of Canada written by Celent.
Excerpt from the case study written by Celent in April 2006.
"The bank has seen efficiency and automation rise in a variety of areas and is enjoying a multitude of time and cost savings. In addition, there have been substantial improvements related to loan renewals—improved risk management, the creation of “permanent” loan agreements, and quicker renewal times due to data indexing. The bank also has better control of processes and has achieved uniformity and automation of workflow. On the customer side, the bank has been successful in improving customer service—the user experience has improved, as has customer satisfaction and retention.”
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What our customers are saying about CapitalStream:
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"We have been using CapitalStream solutions since 2002 and have since grown our banking operation from 193 branches to over 700 branches and commercial banking offices. CapitalStream has been a key partner in our success by helping us significantly reduce the time and cost to approve and process a new loan,” said Deborah Fournier, Senior Vice President for BusinessLink at Bank of the West, one of the 25 largest banks in the US. "The HCL acquisition will now allow banks outside of North America to take advantage of CapitalStream's innovative software solutions and should also offer us greater access to integrated services and technologies from HCL."
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"By blending CapitalStream's complete front office automation solution with today’s premier back office analytic solutions, we can take an application, gather all the required information, retrieve a score, make a decision, and respond instantly back to the customer. With this complete package we help small business lenders increase throughput, improve responsiveness and reduce risk." Simon Ledoux, senior manager, business market development, National Bank of Canada
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"With CapitalStream's front office automation solution, we can take an application, gather all the required information, make a decision, and respond quickly back to the customer. Branches have secure and easy access over the Web to application, credit and status information. It’s an important step forward in increasing throughput and improving responsiveness." Nancy Foster, senior vice president, Small Business Financial Services, CapitalOne
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"Scotiabank is now able to respond to more customers, more quickly. We believe this initiative will not only generate more business, but also enhance our ability to reduce overhead and manage risk." Jonathan Deletsu, director of business banking, Scotiabank
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"CapitalStream integrates our front office functions by tying together people, process and information so we are more responsive, efficient and competitive. Our improved operational capabilities should allow us to rapidly increase our business as we continue to expand our product lines in our core markets." Richard Kershaw, senior vice president, Siemens Financial Services
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"With the implementation of this system TCF Equipment Finance has a solid platform from which to continue building operational efficiencies and automation improvements to enhance our customers overall experiences with TCFEF. The completion of this project is consistent with our mission to continually develop and improve world class systems and processes." William Henak, EVP and COO, TCF Equipment Finance, Inc.
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